Privacy Policy

Last updated: May 01, 2025

Our Commitment to Your Privacy

At Walm.tech ("Walm Innovations", "we", "our", or "us"), your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and share your personal information when you engage with our website (walm.tech), our conversational AI assistant "Dia," mobile version, and any other services that reference this policy (collectively, the "Services").

Information We Collect

We may collect the following categories of information:

Information you share with us directly: This includes details such as your name, email address, phone number (if provided), and any content you choose to share during your conversations with Dia.

Information we collect automatically: When you use our Services, we automatically capture technical data like device type, IP address, browsing behavior (e.g., pages visited, session duration), and interaction patterns. This helps us understand usage and enhance performance.

Third-party platform data: If you interact with Dia through third-party services, we may collect limited public profile information as permitted by those platforms.

How We Use Your Information

We process your personal information for the following purposes:

To deliver and maintain our Services: We use your data to provide a seamless, responsive experience with Dia and other Walm Innovations offerings.

To communicate with you: This includes service updates, product announcements, and responses to any queries you send us.

To improve our AI systems: We analyse anonymized user interactions to refine Dia's responses, enhance feature sets, and uphold system integrity.

Research and development: Aggregated and de-identified data may be used for innovation, model training, and service optimization.

Sharing Your Information

We may share your personal information in the following circumstances:

With service providers: Trusted third-party partners may help us with cloud infrastructure, security services, analytics, or customer support.

Business reorganization: In the event of a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the new entity.

Legal requirements: We may disclose data when required by law, or when necessary to protect the rights, safety, or property of walm.tech, its users, or others.

Your Rights and Choices

You have certain rights regarding your personal data, including:

Account deletion: You may request that we delete your account and associated data.

Communication preferences: You may unsubscribe from non-essential emails or marketing communications.

Access and correction: You can request a copy of your personal data or ask us to correct any inaccuracies.

Data portability: Subject to applicable laws, we can provide your data in a portable format upon request.

Objection to processing: You may object to certain data processing activities, subject to legal allowances.

Data Security

We take appropriate security precautions, including administrative, technical, and physical safeguards, to protect your data. While we strive to ensure security, no method of digital transmission or storage is entirely risk-free.

Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

Data Retention

We retain your personal data for as long as needed to fulfill the purposes outlined in this policy or to meet legal and regulatory requirements.

Updates to This Policy

We may revise this Privacy Policy from time to time. If significant changes are made, we will notify you via appropriate channels. Continued use of the Services will be considered acceptance of the updated terms.

Contact Us

For any questions or concerns, contact us at info@walm.tech.

Data Protection Officer:
Name: Sparsh Sharma
Designation: CEO
Email: sparsh@walm.tech
Phone: 9624083888